Balanced Scorecard (BSC)
Principle of Robert Kaplan and David Norton's Balanced Scorecard
Performance measurement
In a disrupted and competitive environment, it is essential to measure performance in all its aspects and to no longer be restricted to measure only financial performance. This is indeed a loop in the long term which cannot act in a timely manner.The four perspectives of BSC
With balanced scorecard (BSC), Robert Kaplan and David Norton describe how to decline performance according to four perspectives which are financial perspective, customer perspective, internal process and learning and growth.
- Financial Perspective
What is our performance as defined by shareholders? - Customer Perspective
What is our performance as defined by customers? - Internal process
What are our internal benefits? - Learning and Growth
Are we moving forward? and how?
"Balanced" Dashboards
The important word in balanced scorecard is "balanced"
Robert Kaplan and David Norton opted for the term "balanced" scorecard to focus on the concept of balance.- Balance between short-and medium / long term
- Balance between financial and non-financial indicators
- Balance between indicators measuring past performance and long-term or prospective indicators
- Balance between external perception and internal achieved performance
Additional resources
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Balanced Scorecards & Operational Dashboard with Microsoft® Excel®
Ron Person
Wiley Editor
www.amazon.com
www.amazon.fr
The Balanced Scorecard Translating Strategy
into Action
R.S. Kaplan D.P. Norton
Harvard Business Press
www.amazon.com
www.amazon.fr
Ron Person
Wiley Editor
www.amazon.com
www.amazon.fr
The Balanced Scorecard Translating Strategy
into Action
R.S. Kaplan D.P. NortonHarvard Business Press
www.amazon.com
www.amazon.fr
