Measure perspectives What has to be measured ?

Measurement perspectives

To drive efficiently the actual reactive company, we must keep sight of the 7 following measurement perspectives :

• 1 Client
  Success of companies necessarily goes through client satisfaction...

• 2 Shareholders
  ...but companies need money...
• 3 Partners
  ... and companies don't work alone but cooperate with the actors of the economic world...
• 4 Employees
  ...Although reactivity and quality of rendered services are the two keys of of modern industry, they are the women and men of the company who hold them...
• 5 Public
  ... In any case, responsible ethics have to be carefully kept in every situation.....
• 6 Internal processes an quality system
  ...Let's no forget what we are, what we do and how we do it...
• 7 Information system
  ...This is the keystone of the integrated company. Viability of the supply-chain is conditionned by the pertinence and quality of informations exchanged, from the client to the last supplier.

Is it a new version of squaring the circle question?

CCertainly not, because in companies, the cult of an only decision-maker tends to disappear. The sevven main lines won't be placed in only one performance dashboard. Decisions have to be viewed as a cooperative process where each one acts in his own area of competance and prerogatives. Each person in charge will follow on his performance dashboard one or several main lines concerning him. It's globally at company level that performance for the whole main lines will be estimated.

How to measure

Iinvit you to refer to the GIMSI methodology as well as the reference book, road map of the project, in which a precise description of distinctive feature of each perspectives is proposed. les nouveaux tableaux de bord des managers....

Copyright : Alain FERNANDEZ ©1998-2009- Tous droits réservés

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