Performance indicators
for decision-makers

A 10 milestones road map for a Cooperative Performance Scorecard

The Cooperative Performance Scorecard Alain Fernandez ISBN: 2708133877 505 pages - 35 € Editions d'organisation

Market Management controllers and project managers, as well as a wider audience of decision-makers. French Best-Seller of management : 10.000 copies already sold

Content : New performance indicators for decision-makers

Part 1: To run a business means to making assessments

• 1 Outmoded performance indicators
  Yours performance indicators are obsolete...
• 2 New performance indicators
  How they have to be now...
  
• 3 Different kinds of performances
  Because to run a business you must measure every kinds of performance : shareholders, clients, employees, partners, public, internal processus, information system
  
• 4 Customers oriented issues
  
• 5 Essential aids for decision-making
  And women and men decide like this
  Gimsi is a methodology Top down and bottom up ...

Part 2:How to make assessments ?

• 1 The project
  managing the project : scale, finality and actors identification...
• 2 The 10 milestones Performance management road map :
  The GIMSI process in 10 stages
• 3 Application precautions
  change management...
• 4 Performance indicators for managing a project
  project scorecard

Part 3

The Future : Knowledge management and fuzzy logic

Résumé

This book presents a practical and concrete approach for defining new performance indicators that help decision-makers run their businesses in this age of urgency and uncertainty. Apart from the cost factor, it enables assessments of created values to be made (clients, shareholders, employees, partners, public etc.).
This book covers the entire process to be adopted step by step and stresses the selection of objectives, the choice of key indicators and the implementation of marketing tools.
A complete case study and 150 tables and graphs enhance this decision-making aid, which is aimed at users as well as designers. The new edition takes into account the evolution of information systems (portals, CRM, SCM and ERP) and emphasises the specific needs of client-oriented organisations and the case of project management.

Author

Alain Fernandez is a consultant who has worked for several years on improving the integration of technology for human purposes within organisations. He has designed decision-making systems for large as well as small companies. He was also a part-time lecturer for French Universities

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Key words : balanced scorecard ,business intelligence,indicator,CRM, ERP, Data warehouse, data mining quality, performance measure,decision-maker,business plan