From a quality approach to a client-focused management
Reference books for a better understanding of Six Sigma methodology

Six Sigma for Managers - Mc Graw Hill €
Greg Brue
Six Sigma for Managers introduces you to the fundamental concepts of Six Sigma and provides 24 basic points for spearheading a Six Sigma program in your workplace. Carefully walking you through every phase of a successful Six Sigma initiative, from establishing metrics to sustaining excellence, this results-based handbook shows you how to manage Six Sigma to reduce defects, cut costs, set business metrics, plan an implementation...

The Lean Six Sigma Pocket Toolbook - Mc Graw Hill Michael L. George , John W. Maxey , David T. Rowlands , Malcolm Upton
Bestselling Lean Six Sigma author Michael George provides the first pocket guide for deployers of Lean Six Sigma
The Lean Six Sigma Pocket Toolbook blends Lean and Six Sigma tools and concepts, providing expert advice on how to determine which tool within a "family" is best for different purposes. Packed with detailed examples and step-bystep instructions, it's the ideal handy reference guide to help Green and Black Belts make the transition from the classroom to the field...

What is Lean Six Sigma - Mc Graw Hill
Michael L. George , David Rowlands , Bill Kastle
A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers.
Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you'll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area...
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