Performance Indicators for Decision-Makers
The Cooperative Performance Dashboard is meant for management controllers and project managers as well as a wider audience of decision-makers.
A 10 milestones road map for a Cooperative Performance Dashboard
Content : New performance indicators for decision-makers...
Part 1 : Running a business means making assessments
- 1. Outmoded performance indicators
Your performance indicators are obsolete...
- 2. New performance indicators
How they have to be now...
- 3. Different kinds of performance
In order to run a business you must measure
every kinds of performance : shareholders, clients, employees, partners, public,
internal processus, information system
- 4. Customers oriented issues
- 5. Essential supports for decision-making
And women and men decide like this
Gimsi is a methodology top-down and bottom-up...
Part 2 : How to make assessments ?
- 1. The project
Managing the project : scale, finality and actors identification...
- 2. The 10 milestones Performance management road map :
The GIMSI process in 10 stages
- 3. Application precautions
- 4. Performance indicators to manage a project
This book presents a practical and concrete approach
to define new performance indicators that help decision-makers run their
businesses in this age of urgency and uncertainty. Apart from the cost factor,
it enables assessments of created values to be made (clients, shareholders,
employees, partners, public etc.).
This book covers the entire process to be adopted step by step and stresses
the selection of objectives, the choice of key indicators and the implementation
of marketing tools.
A complete case study and 150 tables and graphs enhance this decision-making
support, which is aimed at users as well as designers. The new edition takes into
account the evolution of information systems (portals, CRM, SCM and ERP) and
emphasises the specific needs of client-oriented organizations and the case
of project management.
Alain Fernandez is a consultant who has worked for several
years on improving the integration of technology for human purposes within
organizations. He has designed decision-making systems for large as well as
small companies. He was also a part-time lecturer for French Universities
(total partages cumulés > 185)