Why going on using an unsuitable measurement system?
Nowadays, the need regarding decision-making support is becoming crucial. It is a measurement system in accordance with the following pattern that has to be conceived to lead an enterprise in an unsteady environment.
On the above picture, the set point corresponds to the "tactical" targets of the actor on the ground. They are listed from the strategy that has been established.
The risk is there because the error does not appear immediately. And it can be fatal. You can't use the scheme trial/error that is try, see and correct. We must act in all conscience and wait. Stay on the watch to early results that must not be confused with side effects. But feel when the drift is real, because we'll have to act again. This is what is the risk of the decision.
The only element of trust are the indicators. They provided the elements of assessment to trigger a possible action and in return, they measure the response of the system.
Business Intelligence technology is from now on operational to build genuine cooperative performance dashboards. But as for every complex information system project, it is essential to make a point of managing the project carefully and adopting an appropriate approach to the problematic decision-making in companies. This is the theme of this website.